Help - AniGreetings.com

Frequently Asked Questions

If you do not find answers in the Frequently Asked Questions below, please contact Customer Service.

First Time Visitors

What is anigreeting? What set anigreetings apart from traditional ecards & paper greeting cards?

How do I personalize and send anigreetings?

May I send personalized anigreetings for free? Are there any limitations for using free service?

Why must I sign up to become a member before I can use most of the services here?

I don't want to be spammed but I am asked to provide my email address when I sign up. Will AniGreetings.com sell my personal information to third parties?

I notice that AniGreetings.com offers Paypal as the partner for payments. Do I have to sign up as a Paypal member before I can make any purchases?

What is the system requirement for browsing AniGreetings.com?

I personalized and previewed some of the anigreetings prior to signing up. Will I lose those works if I become a member and sign in? What if I'm already a member but previewed some anigreetings without signing in? Will I lose those previews?

Personalizing a Selected AniGreeting

Some of the anigreetings have a feature called Multi-Section. What's it all about?

How do drawings and handwritten messages differ from photos? How do I insert a photo, drawing or handwritten message into an anigreeting? Are there any size or format limitation on the image file? What if I don't have any images to upload?

What is the best way of creating my drawings/handwritten messages for use in anigreetings?

May I adjust the style, size & position of the text(s) and/or image(s) I've entered and/or attached?

How do I use the Position & Size widget?

How do I mount a photo of my face onto the head of a character in an anigreeting?

How do I maintain a list of recipients for later use such that I don't have to retype their email addresses next time when I personalize another anigreeting?

How do I maintain a list of salutations & closings such as Dear or Best wishes for later use such that I don't have to retype them next time when I personalize another anigreeting?

How long does it take for a preview to be generated?

What is a personalization order? Why can't a personalized anigreeting delivered at the speed of email? How long does it take for a personalized anigreeting to be brewed?

What do the types & statuses that appear in the list of personalization orders mean?

May I cancel any previews or personalization orders in progress? What will happen to the credit used for the personalization order if I cancel it?

Is it possible for me to recall the message and/or recipient list being used in one of the past personalization orders & previews, then let me modify them for use in a new order?

Personalization Credits, Currency & Payment Issues

What is a personalization credit? How does it work?

Which currency should I use for purchasing credits?

What is the difference between Standard & Priority personalization credits?

Is there any refund policy for purchased credits?

When I check the Account Balance, I notice that in the US-dollar credit balance I'm allowed to convert the credits into Australian-dollar credits. What is that for & how does that work? I purchased a credit in US dollars but I just realize one of my intended recipients is in Australia. What should I do?

When I check the list of personalization orders, I notice some orders have an option called Convert. What is it for?

I've paid by Paypal e-check/e-cheque for the personalization credits but the Account Balance remains unchanged even after I've refreshed the window. Why is that?

Will I be issued an invoice (or tax invoice if I pay in Australian dollars) when my payment detail are sent to Paypal?

Is it possible for me to retrieve the invoice again at a later date after a purchase?

I accidentally closed the browser when I was entering payment detail in Paypal. I tried to re-open the shopping cart but it was already empty. Is it possible for me to re-check out the items previously in the cart without having to re-enter them into the cart?

About Personalized AniGreeting Deliverables

In what form is the personalized AniGreeting delivered to my recipients? What do they need in order to view my AniGreetings?

May I download the personalized anigreeting file? Is it ok for me to send the file to the recipient(s) by email or in other media myself?

I used to be able to download personalized anigreeting files when I wasn't in Australia. Now I'm back to Australia but I can no longer download them again. Some of my recipients also encounter similar thing. What gives?

Address Book & Reminders

How do I use the Address Book? How are reminders entered for my contacts?

How will I be notified of the reminders?

Is there a summary of reminders?

Salutation & Closing Preferences

How do I use the Salutation & Closing Preferences?

My Favorites

There is a Favorites button at the top-right hand corner of the main page. What is it for?

How do I mark, browse, and unmark my favorite anigreetings?

Known Technical Issues

I noticed that some of the times shown in the date/time columns or fields are incorrect. May I make a claim according to the free-order warranty based on that time?